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File a new Repair/ job Request

Before sending your machine/ appliance down to our service center, please file a request on the issues that you need assistance. Our support team will review your request and keep you inform via e-mail.

In most case, the fault could be due to application issue and can be resolved without bringing down the machine/ appliance. We highly recommend you to check the user guide before filling in the request.

A typical diagnose & repair service may takes 3-5 business days. The repair turnaround time might be longer if the required parts/modules are not avaliable locally at BrewRatio. In such scenario, we will keep you informed of the repair turnaround time.

* Do note that that we are not able to repair or service 110V models as all our replacement parts are rated in 220V. 

For warranty repair requests for all Solis appliance warranty repair request, please contact Solis support team before submitting any request.
Solis E-Mail: [email protected]
Solis Hotline/ WhatsApp: +65 8809 5868

Invoice number & warranty number is required for warranty repair request. Repair fee will be levied otherwise.

Solis serial number is usually found at the bottom label of the appliance. See below example for the serial number found on Solis label.Solis Serial Number Example

Image file accepted: jpg, jpeg, png, gif, bmp, tif, tiff, heif, heic. Limited to 5MB.

Please select "Solis Warranty Repair" for all Solis warranty claims. For all paid repairs, please select "Non-Warranty Repair".

Image file accepted: jpg, jpeg, png, gif, bmp, tif, tiff, heif, heic. Limited to 2MB.

Video file accepted: mp4, mov, wmv, avi, hevc, webm, m4v. Limited to 100MB.

File name:

File size:

Please tick the checkbox or add the items that you will be handing over to BrewRatio for the job request.

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Service Center Location

(Season Parking Only)
2 Pereira Road
Singapore 368024

How to get there

DRIVING: Park your vehicle at Asiawide Industrial Building which is just opposite our building.

MRT: Alight at Tai Seng MRT, exit thru Exit A then walk north until you reach Pereira Road

BUS: Bus Stop B70291. Bus Service No. 22, 24, 28, 43, 58, 62, 70M, 70, 76, 80, 93, 158

BrewRatio Service Center Location