Repair/Job Request

File a new repair/ job request

Before submitting your machine/appliance to our service center, please file a request with the issues you need help with. Our support team will review your request and keep you updated via email.

 

In many cases, the problem may be due to application issues and can be resolved without sending in the machine/appliance. We strongly suggest you consult the user guide before filing the request.

 

The typical diagnostic and repair service may take 3-5 business days. The repair timeline may be longer if the necessary parts/components are not available locally at BrewRatio. In such cases, we will inform you of the repair timeline.

 

Considering the intricacy involved in repairing the machine, all repairs must be carried out at our service center including warranty claims. BrewRatio does not offer on-site technician services.

 

* Please note that we cannot repair 110V models as our replacement parts are rated for 220V.

For Solis warranty claims

For all Solis machine/ appliance warranty repair request, please contact Solis support team before submitting any request.
Solis E-Mail: [email protected]
Solis Hotline/ WhatsApp: +65 8809 5868

Repair request form

Invoice number & warranty number is required for warranty repair request. Repair fee will be levied otherwise.

Please select the supported brand below from the drop down box.

For standard repair, please refer here for the supported models that we service/repair.

Please select the product type below from the drop down box.

Please select if your machine is purchased from BrewRatio from the drop down box below.

For all warranty claim repair, invoice/receipt number is mandatory. Please refer here for the format.

Please select if your machine is under warranty from the drop down box below.

Please refer here to retrive the warranty number you registered previously.

Please indicate below where did you purchase your machine/appliance from?

Please indicate the purchase date below matching your invoice/receipt.

Solis serial number is usually found at the bottom label of the appliance. See below example for the serial number found on Solis label.Solis Serial Number Example

Image file accepted: jpg, jpeg, png, gif, bmp, tif, tiff, heif, heic. Limited to 5MB.

Please select the request type for this job.

Please select your job type from the drop down box.

Please select your job type from the drop down box.

For all warranty claim, please select "Solis Warranty Repair".

For all warranty claim, please select "Warranty Repair".

Need to urgently repair your machine? BrewRatio will repair your machine within 1 business day or we do not charge for this additional priority repair fee.

Please select your modification type from the drop down box.

Please check the service type that you required. Please be aware that general service & cleaning does not include any diagnostic job scope. If you believe there might be an issue with your machine, kindly opt for the standard repair option instead.

Image file accepted: jpg, jpeg, png, gif, bmp, tif, tiff, heif, heic. Limited to 2MB.

Recommended video aspect ratio: 16:9. Video file accepted: mp4, mov, wmv, avi, hevc, webm, m4v. Limited to 100MB.

File name:

File size:

Please tick the checkbox or add the items that you will be handing over to BrewRatio for the job request.

For ease of transportation when bringing over your machine or appliance for repair, we suggest bringing only the main unit without any accompanying accessories.

  • Add new choice

Please check before you hit submit.

Amount payable for this job.

Amount quoted exclude any part cost.

Service Center Location

2ConnecTT@TS

(Season Parking Only)

2 Pereira Road
#06-02A
Singapore 368024

Mon to Sat: 10am to 5pm 
Sun & PH: Closed

How to get there

DRIVING: Park your vehicle at Asiawide Industrial Building which is just opposite our building.

 

MRT: Alight at Tai Seng MRT, exit thru Exit A then walk north until you reach Pereira Road

 

BUS: Bus Stop B70291. Bus Service No. 22, 24, 28, 43, 58, 62, 70M, 70, 76, 80, 93, 158

BrewRatio Service Center Location

WhatsApp Chat

Before reaching out to BrewRatio support via WhatsApp, please be sure to check out our FAQ section for frequently asked questions.

BrewRatio support hours

Singapore time (UTC +8)
Mon – Sat: 10am to 5pm 
Sun & PH: Offline


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