Frequently Asked Questions

How can we help you?

Browse the topics below to find what you are looking for.

Account Dashboard

How do I Access My Account?

I had been restricted to login into my account after several failed attempts, what can I do?

I have forgotten my password, how can I reset it?

What Can I Do at My Account Dashboard?

Coupons and Promotions

Can I Use A Coupon On An Order I Have Already Placed?

How and Where Do I Apply a Coupon?

How long does A Coupon Code Last?

I Purchased A Product, But Now It’s On Sale. What Can Be Done?

Where Can I Find A Coupon To Use At BrewRatio?

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Reward$ System

How can I check my Reward$ points transaction & balance?

How can I join the Reward$ System to earn rewards?

How to earn Reward$ points at BrewRatio’s Website?

How to spend Reward$ points at BrewRatio’s Website?

I had just checkout my purchase, however I did not receive any e-mail on my Reward$ point earned.

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Damaged & Missing Product

What Do I Do If My Product Is Damaged?

What Do I Do If There Are Missing Accessories or Item In My Package?

Visiting & Appointment Booking

Can I make a booking 3 months in advance?

How can we book an appointment at your website?

I have made an appointment with BrewRatio, can I change my booking date or time?

I would like to come today. However, none of the time slots are available. What should I do?

The time slot that I would like to reserve is not available – why is it so?

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Warranty Policy

Do I need to keep the original product box for warranty claim?

Does BrewRatio provide repair or replacement for warranty claim?

How To File A Warranty Claim?

How To Register My Product Warranty?

My Machine Is Located Outside Of Singapore

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Repair Service Policy

Do You Provide Off-Site Repair Service?

Does BrewRatio Offer Repair Service For Non-Warranty Machines/ Appliances?

Does BrewRatio sell spare parts for DIY repair?

How long does it typically take for a repair?

How To File A Repair Request?

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Modification Service Policy

Does a Modification void my warranty?

Does BrewRatio sell parts for DIY modification?

How long does it typically take for a modification?

How To request for a modification job?

What is a 9 Bar Extraction Modification?

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Coffee Beans

Do you recommend grinding a full bag of beans at one time for convenience purpose?

Does BrewRatio have a subscription model for coffee beans?

How long can I keep the fresh coffee beans?

How long does it take to deliver my coffee beans’ order?

I am starting with my new espresso grinder/ machine. Which beans do you recommend for dialling in?

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Can’t find the answer you’re looking for? Reach out to our customer support team.

LatitudePay Promotion

Apply Code “BREWSEP25” At LatitudePay Installment Page
Valid from 1 – 30 September 2022

*Limited to first time LatitudePay users
minimum spend of $1,000

November Black Friday Sales

1st Nov to 30th Nov
5% off Espresso Machines & Grinders
Apply coupon code "blackfriday5off" during checkout

More ways to shop BrewRatio Singapore: Visit BrewRatio’s Showroom or Whatapps us.

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Copyright 2019-2023 © BrewRatio LLP. All Rights Reserved.

Terms of Use | Privacy Policy

More ways to shop BrewRatio Singapore: Visit BrewRatio’s Showroom or Whatapps us.

All products and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

Copyright 2019-2023 © BrewRatio LLP. All Rights Reserved.

Terms of Use | Privacy Policy