Espresso Machine Repair In Singapore

1. Repair Eligibility

BrewRatio provides non-warranty repair services for selected espresso machines, coffee grinders and related products, regardless of whether the product was purchased from BrewRatio or another retailer.

Repair services are available only for brands, models and electrical specifications currently supported by BrewRatio. BrewRatio does not repair 110V products or provide on-site repair services.

Customers must submit a repair request and wait for approval before bringing or sending a product. Submission of a request does not guarantee repair acceptance. Acceptance remains subject to model support, product condition, parts availability, service capacity and inspection.

2. Repair Fees and Approval

The applicable base fee becomes chargeable once the product is received and accepted for service. The base fee covers consultation, inspection, diagnosis and repair assessment, together with the work included in the selected service.

Replacement parts, additional labour and other services are charged separately where required. BrewRatio will provide an updated quotation and obtain customer approval before proceeding with additional chargeable work.

If the customer declines an updated quotation after diagnosis, the applicable base fee remains payable for the consultation, diagnosis and assessment already performed.

Prices displayed on the service page or parts price list are indicative and may change according to the model, part revision, availability and work required. The final charge remains subject to inspection and customer approval.

3. Priority Repair

Priority Repair is an optional expedited service for eligible repairs. BrewRatio will aim to complete the repair within 24 hours, subject to technician availability, parts availability, diagnosis, customer approval and repair complexity.

Priority Repair does not guarantee completion within 24 hours and may not be available for warranty repairs, complex faults or products requiring unavailable parts.

4. Repair Warranty

Eligible repair work performed by BrewRatio includes a 3-month repair warranty commencing when the repaired product is collected by the customer or handed to the customer’s nominated courier.

The repair warranty applies only to the specific fault addressed during the repair and the corresponding repaired or replaced component(s). The warranty does not cover any other replacement parts or components not directly related to the repaired issue, nor does it cover unrelated future faults, normal wear and tear, misuse, continued deterioration, transport damage, unauthorised repairs, or any subsequent tampering.

Warranty claims are subject to inspection and verification by BrewRatio. The customer must return the product to BrewRatio before any warranty remedy is determined.

5. Turnaround Time

Standard repairs are generally targeted for completion within 3–5 business days after repair work begins.

Turnaround estimates are not guaranteed and may change because of fault complexity, parts availability, customer approval, testing requirements or circumstances beyond BrewRatio’s reasonable control. BrewRatio will provide an update where a material delay is identified.

6. Payment and Release

Full payment is required before a repaired product is released to the customer or the customer’s nominated courier.

Repair payments are currently accepted through PayNow unless BrewRatio communicates another approved payment method. Payment instructions will be provided when the repair is ready for collection.

7. Collection and Uncollected Products

Customers must arrange collection within the period stated in the Ready for Collection notice.

Products that remain uncollected after the stated period or final reminder may incur storage fees. Products that remain uncollected beyond the specified abandonment period may be treated as abandoned and may be disposed of at BrewRatio’s discretion, subject to applicable law.

Any applicable repair, parts, delivery and storage charges remain payable.

8. Drop-Off, Collection and Courier Delivery

Drop-off and collection are available only after BrewRatio provides approval or collection instructions.

The service centre operates Monday to Friday, from 10:00am to 5:00pm, excluding public holidays and announced closures. An appointment may be required.

Customers may arrange a point-to-point courier such as Lalamove or GrabExpress after approval. The customer is responsible for suitable packaging, accurate courier instructions, delivery charges and transit risk.

BrewRatio is not responsible for loss or damage occurring before the product is received by BrewRatio or after it is handed to the customer or the customer’s nominated courier.

9. Repair Refusal

BrewRatio may decline or discontinue a repair where the product is unsupported, unsafe, uneconomical or impractical to repair.

This may include products affected by pest infestation, contamination, severe misuse, extensive corrosion, unauthorised modification, missing components, unsafe electrical conditions, counterfeit or incompatible parts, or previous work that prevents safe diagnosis or repair.

The customer will be informed when a repair is declined. Any applicable inspection or diagnostic fee will depend on work already performed.

10. Repair Tracking and Communications

Customers may receive a unique repair reference and secure tracking page for status updates, documents, payment and collection information.

Customers are responsible for providing accurate contact information and keeping any private tracking link or access token confidential.

Notices sent to the email address or mobile number provided in the repair request will be treated as the primary repair communications.

11. Limitation of Liability

To the extent permitted by applicable law, BrewRatio is not responsible for indirect or consequential loss, loss of use, loss of data or delays caused by parts shortages, third-party couriers, utilities, natural events or other circumstances reasonably beyond BrewRatio’s control.

Nothing in these terms excludes or limits any right or remedy that cannot lawfully be excluded or limited under Singapore law.