Thanks for shopping at BrewRatio. We appreciate you as our valued customer and believe that you have a rewarding experience while you’re exploring, evaluating, and purchasing our products at BrewRatio Online Store (herein known as “BrewRatio” in this policy).

As with any shopping experience, there are terms and conditions that apply to transactions at BrewRatio.  The main thing to remember is that by placing an order or making a purchase at BrewRatio, you agree to the terms set forth below along with BrewRatio’s Privacy Policy and Terms of Use.

1. Customs, Duties and Taxes

It is important to note that any related taxes, duties and fees at recipient’s country are not included in recipients’ orders or when ordering from https://www.thebrewratio.com (BrewRatio).  In addition, the recipient is responsible for assuring the product can be lawfully imported to the destination.

The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of Singapore may be subject to import taxes, customs duties and fees levied by the destination country.

The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; BrewRatio has no control over these charges, nor can BrewRatio predict what they may be.

Customs policies vary widely, and from country to country.  Hence you should contact your local customs authority for more information. Do note that when customs clearance procedures are required, it can cause delays beyond BrewRatio’s original delivery estimates.


  • Customs authorities in some countries or regions require the importer of record to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number, CPF, Tax ID or the like.
  • Countries / regions that require an identification number include: Brazil, Chile, China, Ecuador, India, Israel, Peru, Qatar, South Africa, South Korea, Taiwan, and Turkey. 
  • If you are uncertain of any import requirements, please contact your local customs authorities for clarifications.

2.   Pricing and Price Adjustments / Corrections

With regards to pricing, BrewRatio reserves the right to change prices for products displayed at / on BrewRatio store and related shopping platforms at any time, and to correct pricing errors that may inadvertently occur.

3.   Order Acceptance

Once we receive your order, BrewRatio will provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify BrewRatio’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. BrewRatio reserves the right at any time after receiving your order to accept or decline your order for any reason. If BrewRatio cancels an order after you have already been billed, BrewRatio will refund the billed amount.

4. Shipping & Delivery

General Shipping Policies

BrewRatio is an online boutique store which tries its best to provide quality products; we strive to ship anywhere on the planet, of which shipment services are provided by delivery couriers and companies at reasonable rates. Please note that BrewRatio does not ship to P.O. Boxes, APO / FPO Addresses.

At BrewRatio, we emphasize very much in shipping the items ordered to customers within the standard delivery schedule stated at our site. However, BrewRatio cannot be held liable for late deliveries, since the actual delivery of your order can be impacted by many events beyond BrewRatio’s control. BrewRatio is not responsible for any delays in shipment due to unforeseen circumstances or force majeure that BrewRatio cannot predict.

We will, however, work with you to ensure a smooth delivery.

Also, shipping / delivery time depends very much on other factors such as whether there are available/ready stocks, distance from Singapore to final destination etc.

In addition, there may / will be no deliveries or shipments scheduled on public holidays / non-working days since some shipment or courier service companies may not be operating during this period of time.

Shipping costs will be calculated upon order checkout. Please note that shipping costs does not include customs duties, taxes and other additional charges which may occur at recipient’s country – see item (1) stated above herein.

Consequently, the risk of the loss of, or damage to product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s). Title in the product(s) shall pass to you when the product(s) is picked up by the carrier. At this point, you will receive the Shipment Notification Email. 

Order Processing Time

Once BrewRatio receives an order at our website OR other related shopping platforms, and if there are no unforeseen circumstances, the usual processing time for an order is 1-2 business days before routing order over to courier for delivery / shipment.

Shipping Policies On Singapore Delivery

  • BrewRatio’s local Singapore deliveries are executed by 3rd party delivery/courier companies. We have no control over/decision-making influence on the delivery schedule of courier companies since these companies have their own delivery protocols.
  • Deliveries by 3rd party delivery/courier companies are executed on business working days (Monday to Friday). Delivery hours by 3rd party delivery/courier companies are from 9am to 10pm.
  • Non-delivery days are Saturdays/Sundays/Public Holidays UNLESS specified otherwise beforehand OR prior notifications are made known to us for special arrangements.
  • Tracking will be provided once shipment had been arranged. Any delivery queries regarding your items, please contact directly said 3rd party delivery/courier companies as follows :
    • Qxpress:
      • E-mail: info@qxpress.sg
      • Phone: +65-6661-9100
    • NinjaVan:
      • E-mail: shippercare_sg@ninjavan.co
      • Phone: +65-6602-8271
  • While BrewRatio strives to deliver with the earliest possible timeframe, BrewRatio is not liable for any delays in deliveries of orders from the point when the orders/items are in the hands of courier service companies.

Shipping Policies On International Delivery

  • While BrewRatio provides worldwide shipping service, delivery/shipment restrictions may apply due to the nature of some products. Prior to purchases, it is advisable to do a confirmation check with your local authorities on whether a merchandise could be delivered/imported to prevent any logistics impediments.   
  • Certain restrictions prevent us from shipping certain products to all geographical locations.
  • Thus buyers are advised to and to ensure merchandises imported to their countries are eligible for shipment to them. Consumers are encouraged to do a sanitary check on the permissions, rules and regulations guarding the imports of their own local premises prior to acquiring a product, especially food or agricultural item.
  • In view of the above, BrewRatio will not be held liable under circumstances whereby item is refused entry for delivery by buyer’s region/country.

5. Safety of Products and Services

BrewRatio takes steps to ensure, to the best of our knowledge, that the products/services provided are safe. In view of this, BrewRatio and its employees will not be held responsible for any allergic reactions or sickness or mishaps from any of the products and services delivered to you. 

6. Product Limited Warranty BY BREWRATIO

BrewRatio product warranty period coverage is stated at at the product page itself for products eligible for warranty. Warranty coverage is only valid for products qualified for warranty.

Product warranty period coverage is non-transferable, and its validity starts from the date of purchase.

Should your product purchased consists of a defect related to electrical fault within the warranty period, please contact BrewRatio for verification before arranging to have your original product returned to us.

If the product, or one of its parts qualifies for replacement or service under the warranty, arrangement will be made for product to be sent to BrewRatio – please note the costs of this arrangement will be borne by consumer. Upon receipt of the product, BrewRatio may ship the replacement or contact customer with further information regarding repair of the product. Typical turnaround time for addressing warranty claims is up to 21 business days (under normal circumstances), inclusive of shipping time, depending on your geographical location and the type of damage or warranty claim.

Warranty coverage does NOT include :

  • Cosmetic damages (examples include, but are not limited to, scratches, imprint/water marks, cracks and dents, stains, etc.).
  • Products that have been damaged directly or indirectly from the use of a third party product.
  • Products damaged as a result of acts of nature e.g. fire, flood, or lightning.
  • Products damaged as a result of connection to irregular current or voltage sources, or use on electric or other current or voltage other than that marked on the Product, or any instruction book.
  • Products damaged as a result of misuse which caused the fault, or repair done by consumers themselves OR someone without the professional related expertise.
  • Products for which a consumer has no Proof of Purchase or for which the applicable Warranty Period has expired.

7. Product Availability and Limitations

BrewRatio may limit the number and quantity of products available for purchase. BrewRatio reserves the right to change quantities available for purchase at any time, even after you place an order.

Furthermore, there may be occasions when BrewRatio confirms your order but subsequently learns that it cannot supply the ordered product. In the event BrewRatio cannot supply a product you ordered, we will cancel the order and refund your purchase price in full.

8.  Backorder Processing

Backorders are items that are dependent very much on the demand. Backorder status are stated under the product descriptions and shipment duration varies for every individual product. Please do take note on Backorder’s Terms & Conditions stated below.

  • There will be an additional 14 business days’ processing time for all products with backorder status. BrewRatio will notify customers once backorder is processed.
  • In the event where any item(s) do not manage to arrive in time for stipulated date of delivery, BrewRatio shall inform customers on this, and update on a new shipment fulfilment schedule to customers.
  • In the event of backorder item(s) is unavailable, BrewRatio will inform customers and provide full refund.
  • For any cancellation requests from customers on processed backorder item(s), BrewRatio will only refund 70% of item(s) costs.
  • BrewRatio will ship all stocked item(s) and fulfil all remaining backorders item(s) to customers separately with no additional shipment cost.

9. Return & Refund

Return Policy

BrewRatio focuses on bringing the best to our customers, and great shopping experience to them, in addition, in the event of a return, we would also like to procure a hassle-free process to customers.   Herein the terms for patrons to understand prior to any returns (if applicable) and facilitate the process:

  • Items purchased can be returned 7 days upon receipt of shipment ONLY if items bought remain unopened and sealed in their original packaging.  
  • Assumptions of fault of the machines made by buyers based on certain physical OR intrinsic features of machines that do not meet up to buyers’ general personal expectations / preferences / likings are not considered and not accepted as defects of the machines. Under this type of circumstance, BrewRatio does not accept return / exchange, and does not execute any refunds.

Refund Condition

In the event of refund is accepted, the following refund conditions applies:

  • On returning of goods sold (under general situation stated or certain exceptions given by BrewRatio), please note that any complimentary gifts, vouchers, accessories associated with the purchase must also be returned at the same time.  
  • If complimentary gifts, vouchers and accessories have been used, the refund amount will be offset accordingly.   
  • Refund also does not include delivery charges rendered for shipment of item for buyer’s purchase at the beginning (before the return).    
  • In this case, any contractual documents / warranties associated with said purchase will all be null and void. 
  • Refund amount will not exceed the original purchase paid amount.

10.  Children and Minors

BrewRatio does not sell products for purchase by children and minors. If you are under 18, you may use BrewRatio only with the involvement of a parent or guardian.

11.  Disclaimers on Content

BrewRatio has made all efforts to prevent the publication on its web site of content describing or representing situations of physical or psychological violence or which, according to the sensitivity of BrewRatio’s users, might be deemed to violate civil beliefs or human rights and dignity, in all its forms and expressions.

In any event, BrewRatio does not warrant that the contents of the web site are appropriate or lawful in other countries outside Singapore.

However, in the event that such contents are deemed to be unlawful or illegal in some of these countries, please do not access our web site and, where you nonetheless choose to access it, we hereby inform you your use of the services provided by BrewRatio shall be your exclusive and personal responsibility.

BrewRatio will try to ensure at all times that the content of BrewRatio is accurate and does not contain any incorrect or outdated information.

However, BrewRatio cannot be held liable for the accuracy and completeness of the content posted by BrewRatio on its web site, except for its liability for tort and gross negligence and as otherwise provided for by the law.

Last updated: 18th Sep 2020