TERMS & CONDITIONS OF SALES

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Thanks for shopping at BrewRatio. We appreciate you as our valued customer and believe that you have a rewarding experience while you’re exploring, evaluating, and purchasing our products at BrewRatio Online Store (herein known as “BrewRatio” in this policy).

As with any shopping experience, there are terms and conditions that apply to transactions at BrewRatio.  The main thing to remember is that by placing an order or making a purchase at BrewRatio, you agree to the terms set forth below along with BrewRatio’s Privacy Policy and Terms of use.

 

1.   PRICING AND PRICE ADJUSTMENTS / CORRECTIONS

All price indicated on BrewRatio’s website are in Singapore Dollars (SGD). You will be charged in SGD during checkout, the equivalent in your local currency will be calculated by your bank.

With regards to pricing, BrewRatio reserves the right to change prices for products displayed at / on BrewRatio store and related shopping platforms at any time, and to correct pricing errors that may inadvertently occur.

 

2.  ORDER ACCEPTANCE

Once we receive your order, BrewRatio will provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify BrewRatio’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. BrewRatio reserves the right at any time after receiving your order to accept or decline your order for any reason. If BrewRatio cancels an order after you have already been billed, BrewRatio will refund the billed amount.

 

3. SHIPPING & DELIVERY


General Shipping Policies

BrewRatio is an online boutique store which tries its best to provide quality products; we strive to ship anywhere on the planet, of which shipment services are provided by delivery couriers and companies at reasonable rates. Please note that BrewRatio does not ship to P.O. Boxes, APO / FPO Addresses.

At BrewRatio, we emphasize very much in shipping the items ordered to customers within the standard delivery schedule stated at our site. However, BrewRatio cannot be held liable for late deliveries, since the actual delivery of your order can be impacted by many events beyond BrewRatio’s control. BrewRatio is not responsible for any delays in shipment due to unforeseen circumstances or force majeure that BrewRatio cannot predict.

We will, however, work with you to ensure a smooth delivery.

Also, shipping / delivery time depends very much on other factors such as whether there are available/ready stocks and the load capacity of the third-party courier. During mega sales event or occasionally due to high volumes in item dispatching which are beyond our control, do expect some delays on shipment. For such situations, we seek your kind understanding and patience.

In addition, there may / will be no deliveries or shipments scheduled on public holidays / non-working days since some shipment or courier service companies may not be operating during this period of time.

Shipping costs will be calculated upon order checkout. 

Consequently, the risk of the loss of, or damage to product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s). Title in the product(s) shall pass to you when the product(s) is picked up by the carrier. At this point, you will receive the Shipment Notification Email. 


Order Processing Time

Once BrewRatio receives an order at our website OR other related shopping platforms, and if there are no unforeseen circumstances, the usual processing time for an order is 1-2 business days (stock items) & 3-4 business days (fresh coffee beans) before routing order over to courier for delivery / shipment.


Shipping Within Singapore

  • BrewRatio’s Singapore deliveries are executed by 3rd party delivery/courier companies. We have no control over/decision-making influence on the delivery schedule of courier companies since these companies have their own delivery protocols.
  • Deliveries by 3rd party delivery/courier companies are executed on business working days (Monday to Friday). Delivery hours by 3rd party delivery/courier companies are from 9am to 10pm.
  • Non-delivery days are Saturdays/Sundays/Public Holidays UNLESS specified otherwise beforehand OR prior notifications are made known to us for special arrangements.
  • Tracking link will be provided once shipment had been arranged. Any delivery queries regarding your items, please contact directly said 3rd party delivery/courier companies as follows :
  • While BrewRatio strives to deliver with the earliest possible timeframe, BrewRatio is not liable for any delays in deliveries of orders from the point when the orders/items are in the hands of courier service companies.

International Shipping 

BrewRatio ships internationally to most countries* worldwide.

* Prior to ordering espresso machines, grinders or electrical products that have/require specific electrical voltages for them to function/work, please check carefully on voltage standard/requirement in your country/region before placing order.

* For roasted coffee beans’ purchase, do execute a prior check on whether your country has any prohibitions/restrictions on importing roasted coffee beans (in terms of weight, quantity etc).

  • BrewRatio’s international deliveries are executed by international courier companies. Shipping time listed on our website is an estimate indication quoted by courier companies itself and BrewRatio is not responsible for any delay that might occurs on the deliveries itself.
  • Deliveries by international courier companies are executed on business working days (Monday to Friday). Delivery hours by international courier companies varies. Please do contact the international courier customer service at your region to confirm on your local delivery hours.
  • Non-delivery days are Saturdays/Sundays/Public Holidays UNLESS specified otherwise beforehand OR prior notifications are made known to us for special arrangements.
  • Tracking link will be provided once shipment had been arranged. Any delivery queries regarding your items, please contact directly said international courier companies as follows :
  • While BrewRatio strives to deliver with the earliest possible timeframe, BrewRatio is not liable for any delays in deliveries of orders from the point when the orders/items are in the hands of courier service companies.

 

4. DUTIES AND TAXES

International Deliveries 

Import duties for deliveries to all countries outside of Singapore are paid by our customers at delivery. Please contact your local customs office to inquire about the duty rate. BrewRatio LLP is not responsible for any tax duties or taxes imposed by any countries other than Singapore.

Deliveries within Singapore:
All deliveries within Singapore are GST free. BrewRatio LLP do not inpose any GST for Singapore delivery.

 

5. SAFETY OF PRODUCTS AND SERVICES

BrewRatio takes steps to ensure, to the best of our knowledge, that the products/services provided are safe. In view of this, BrewRatio and its employees will not be held responsible for any allergic reactions or sickness or mishaps from any of the products and services delivered to you. 

 

6. PRODUCT LIMITED WARRANTY BY BREWRATIO

BrewRatio product warranty period coverage is stated at at the product page itself for products eligible for warranty. Warranty coverage is only valid for products qualified for warranty.

Product warranty period coverage is non-transferable, and its validity starts from the date of purchase.

Should your product purchased consists of a defect related to electrical fault within the warranty period, please file your repair request here for verification before arranging to have your original product returned to us.

If the product, or one of its parts qualifies for replacement or service under the warranty, please make arrangement and send the faulty product to BrewRatio’s Service center. Typical turn around time for addressing warranty claims including repairing is up to 21 business days (under normal circumstances), depend the type of damage or warranty claim.

Warranty are limited within Singapore at our service center in Singapore. For international customers, delivery fee sending to BrewRatio and return fee back to customer are not covered by BrewRatio and are borne by customer. Please always check with BrewRatio and submit repair request here before attempt to send back any machine for repair.           

Warranty coverage does NOT include :

  • Cosmetic damages (examples include scratches, imprint/water marks, cracks and dents, stains, etc.)
  • Products that have been damaged directly or indirectly from the use of a third party product.
  • Products damaged as a result of acts of nature e.g. fire, flood, or lightning.
  • Products damaged as a result of connection to irregular current or voltage sources, or use on electric or other current or voltage other than that marked on the Product, or any instruction book.
  • Products damaged as a result of misuse which caused the fault, or repair done by consumers themselves OR someone without the professional related expertise.
  • Products for which a consumer has no Proof of Purchase or for which the applicable Warranty Period has expired.
  • Normal wear and tear.
  • Damages to product due to abuse, mishandling, accident or failure to follow operating instructions.

 

7. PRODUCT AVAILABILITY AND LIMITATIONS

BrewRatio may limit the number and quantity of products available for purchase. BrewRatio reserves the right to change quantities available for purchase at any time, even after you place an order.

Furthermore, there may be occasions when BrewRatio confirms your order but subsequently learns that it cannot supply the ordered product. In the event BrewRatio cannot supply a product you ordered, we will cancel the order and refund your purchase price in full.

 

8.  BACKORDER PROCESSING

Backorders are items that are dependent very much on the demand. Backorder status are stated under the product descriptions and shipment duration varies for every individual product. Please do take note on Backorder’s Terms & Conditions stated below.

  • There will be an additional 14 business days’ processing time for all products with backorder status. BrewRatio will notify customers once backorder is processed.
  • In the event where any item(s) do not manage to arrive in time for stipulated date of delivery, BrewRatio shall inform customers on this, and update on a new shipment fulfilment schedule to customers.
  • In the event of backorder item(s) is unavailable, BrewRatio will inform customers and provide full refund.
  • For any cancellation requests from customers on processed backorder item(s), BrewRatio will only refund 70% of item(s) costs.
  • BrewRatio will ship all stocked item(s) and fulfil all remaining backorders item(s) to customers separately with no additional shipment cost.

 

9. RETURN & REFUND

Return Policy for Singapore Customers

BrewRatio focuses on bringing the best to our customers, and great shopping experience to them. In addition, in the event of a return, we would also like to procure a hassle-free process to customers. Herein the terms for patrons to understand prior to any returns (if applicable) and facilitate the process:

  • Items purchased can be returned 7 days upon receipt of shipment ONLY if items bought remain unopened and sealed in their original packaging.  
  • If the returned item is found to be used or not in re-saleable condition upon/after return, an administrative fee of SGD$25 per item for small appliances and SGD$120 per item for major appliances (espresso machines) will be charged. All electronic spare parts for all modules are strictly non-returnable.
  • BrewRatio has the right to refuse a return in the event that the product is unpacked, damaged and / or used.
  • Assumptions of fault of the machines made by buyers based on certain physical OR intrinsic features of machines that do not meet up to buyers’ general personal expectations/preferences/likings are not considered and not accepted as defects of the machines. Under this type of circumstance, BrewRatio does not accept return or exchange, and does not execute any refunds.
  • For return requests, please write to [email protected] to obtain return approval from BrewRatio.
  • All returns shall only be accepted at and returned to BrewRatio at under buyers arrangement:
    • BrewRatio LLP
    • 2  Pereira Road,
    • #06-01A, 
    • Singapore 368024
  • Alternatively, buyers may request product to be collected from them. In such case, a transportation fee of SGD$30 for small appliances and SGD$80 for major appliances (espresso machines) shall apply. Payment has to be made in advance.

 

Return Policy for International Customers

We regret to inform that returns is currently not supported for international customers. Please check the item description carefully before making any purchase at BrewRatio’s website.


Refund Condition

In the event of refund is accepted, the following refund conditions applies:

  • On returning of goods sold (under general situation stated or certain exceptions given by BrewRatio), please note that any complimentary gifts, vouchers, accessories associated with the purchase must also be returned at the same time.  
  • If complimentary gifts, vouchers and accessories have been used, the refund amount will be offset accordingly.   
  • Refund also does not include delivery charges rendered for shipment of item for buyer’s purchase at the beginning (before the return).    
  • In this case, any contractual documents / warranties associated with said purchase will all be null and void. 
  • Refund amount will not exceed the original purchase paid amount.

 

10.  CHILDREN AND MINORS

BrewRatio does not sell products for purchase by children and minors. If you are under 18, you may use BrewRatio only with the involvement of a parent or guardian.

 

11.  DISCLAIMERS ON CONTENT

BrewRatio has made all efforts to prevent the publication on its web site of content describing or representing situations of physical or psychological violence or which, according to the sensitivity of BrewRatio’s users, might be deemed to violate civil beliefs or human rights and dignity, in all its forms and expressions.

In any event, BrewRatio does not warrant that the contents of the web site are appropriate or lawful in other countries outside Singapore.

However, in the event that such contents are deemed to be unlawful or illegal in some of these countries, please do not access our web site and, where you nonetheless choose to access it, we hereby inform you your use of the services provided by BrewRatio shall be your exclusive and personal responsibility.

BrewRatio will try to ensure at all times that the content of BrewRatio is accurate and does not contain any incorrect or outdated information.

However, BrewRatio cannot be held liable for the accuracy and completeness of the content posted by BrewRatio on its web site, except for its liability for tort and gross negligence and as otherwise provided for by the law.

 

Last updated: 26th Aug 2021