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BrewRatio Warranty Policy

BrewRatio product warranty period coverage is stated at at the product page itself for products eligible for warranty. Warranty coverage is only valid for products qualified for warranty.

Our website stated product warranty period coverage is for non-commercial use only. For all machine used under commericial environment, BrewRatio offer warranty coverage up to 3 months instead.

Product warranty period coverage is non-transferable, and its validity starts from the date of purchase. The warranty does not cover any further claims for damage against BrewRatio Singapore in any cases.

Should your product purchased consists of a defect related to electrical fault within the warranty period, please file your repair request here for verification before arranging to have your original product returned to us. 

If the product, or one of its parts qualifies for replacement or service under the warranty, please make arrangement and send the faulty product to BrewRatio’s Service center. Typical turn around time for addressing warranty claims including repairing is up to 5 business days (under normal circumstances), depending on the type of damage or warranty claim. If the machine is beyond economic repair or if repair is impossible, you will be provided with an identical or equivalent new machine.

Considering the intricacy involved in repairing the machine, all repairs must be carried out at our service center including warranty claims. BrewRatio does not offer on-site technician services.

Repair of the machine or the provision of spare parts does not extend the period of the warranty contract period. The provision of consumables and accessories is not covered by this agreement.

Warranty are limited within Singapore at our service center in Singapore. Warranties are VOID on all products shipped or transported outside Singapore unless coverage is explicitly included by the manufacturer. Please always check with BrewRatio and submit repair request here before attempting to send back any machine for repair.       

For products purchased with BrewRatio, a number of circumstances will void a product warranty, including but not limited to those listed here:

  • Accumulation of scale in, on, or around the water circuit of an espresso machine.
  • Preventable clogs in grinders or dosing mechanisms.
  • Failure to adhere to the manufacturers’ recommended maintenance schedule and procedures.
  • Use of the product for any purpose other than those stated by the manufacturer (e.g. commercial use of a product intended for home use).
  • Removal of the product from its intended region of use (e.g. Taking the product on vacation with you to another country, or permanently moving the product outside of the country in which it was purchased).
  • User error and/or negligence (e.g. improper reassembly of parts, improper storage, etc.).
  • Products that have been damaged directly or indirectly from the use of a third party product.
  • Products damaged as a result of connection to irregular current or voltage sources, OR use on electric or other current or voltage other than that marked on the Product, or any instruction book.
  • Product failure as a result of insect infestation 
  • Perform a repair done by consumers themselves OR someone without the professional related expertise.
  • Products for which a consumer has no Proof of Purchase or for which the applicable Warranty Period has expired.
  • Damage sustained from shipping and/or handling, or damage due to any of the above circumstances.
  • Any occurrences close to likewise the above mentioned.

 

Kindy note that that the following items are not covered by BrewRatio’s warranty policies

  • Cosmetic damages (examples include scratches, imprint/water marks, cracks and dents, stains, etc.)
  • Failure of normal wear and tear items (e.g. group gaskets, wear seals, shower screens, etc.).
  • Products damaged as a result of acts of nature e.g. fire, flood, or lightning.

For more details on BrewRatio’s warranty policy, please check out our FAQ.

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Before reaching out to BrewRatio support via WhatsApp, please be sure to check out our FAQ section for frequently asked questions.

BrewRatio support hours

Singapore time (UTC +8)
Mon – Sat: 10am to 5pm 
Sun & PH: Offline


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