BrewRatio product warranty period coverage is stated at at the product page itself for products eligible for warranty. Warranty coverage is only valid for products qualified for warranty.

Product warranty period coverage is non-transferable, and its validity starts from the date of purchase.

Should your product purchased consists of a defect related to electrical fault within the warranty period, please file your repair request here for verification before arranging to have your original product returned to us.

If the product, or one of its parts qualifies for replacement or service under the warranty, please make arrangement and send the faulty product to BrewRatio’s Service center. Typical turn around time for addressing warranty claims including repairing is up to 14 business days (under normal circumstances), depend the type of damage or warranty claim.

Warranty are limited within Singapore at our service center in Singapore. Warranties are VOID on all products shipped or transported outside Singapore unless coverage is explicitly included by the manufacturer. Please always check with BrewRatio and submit repair request here before attempt to send back any machine for repair.           

For products purchased with BrewRatio, a number of circumstances will void a product warranty, including but not limited to those listed here:

• Accumulation of scale in, on, or around the water circuit of an espresso machine.
• Preventable clogs in grinders or dosing mechanisms.
• Failure to adhere to the manufacturers’ recommended maintenance schedule and procedures.
• Cosmetic damages (examples include scratches, imprint/water marks, cracks and dents, stains, etc.)
• Failure of normal wear and tear items (e.g. group gaskets, wear seals, shower screens, etc.).
• Use of the product for any purpose other than those stated by the manufacturer (e.g. commercial use of a product intended for home use).
• Removal of the product from its intended region of use (e.g. Taking the product on vacation with you to another country, or permanently moving the product outside of the country in which it was purchased).
• User error and/or negligence (e.g. improper reassembly of parts, improper storage, etc.).
• Products that have been damaged directly or indirectly from the use of a third party product.
• Products damaged as a result of acts of nature e.g. fire, flood, or lightning.
• Products damaged as a result of connection to irregular current or voltage sources, OR use on electric or other current or voltage other than that marked on the Product, or any instruction book.
• Perform a repair done by consumers themselves OR someone without the professional related expertise.
• Products for which a consumer has no Proof of Purchase or for which the applicable Warranty Period has expired.
• Damage sustained from shipping and/or handling, or damage due to any of the above circumstances.
• Anything occurrences closely likewise the above mentioned.

For more details on BrewRatio’s warranty policy, please check out our FAQ.