BrewRatio product warranty period coverage is stated at at the product page itself for products eligible for warranty. Warranty coverage is only valid for products qualified for warranty.

Product warranty period coverage is non-transferable, and its validity starts from the date of purchase.

Should your product purchased consists of a defect related to electrical fault within the warranty period, please contact BrewRatio for verification before arranging to have your original product returned to us.

If the product, or one of its parts qualifies for replacement or service under the warranty, please make arrangement and send the faulty product to BrewRatio’s Service center. Typical turn around time for addressing warranty claims including repairing is up to 21 business days (under normal circumstances), depend the type of damage or warranty claim.

Warranty coverage does NOT include :

• Cosmetic damages (examples include scratches, imprint/water marks, cracks and dents, stains, etc.)
• Products that have been damaged directly or indirectly from the use of a third party product.
• Products damaged as a result of acts of nature e.g. fire, flood, or lightning.
• Products damaged as a result of connection to irregular current or voltage sources, or use on electric or other current or voltage other than that marked on the Product, or any instruction book.
• Products damaged as a result of misuse which caused the fault, or repair done by consumers themselves OR someone without the professional related expertise.
• Products for which a consumer has no Proof of Purchase or for which the applicable Warranty Period has expired.
• Normal wear and tear.
• Damages to product due to abuse, mishandling, accident or failure to follow operating instructions.