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BrewRatio product warranty period coverage is stated at at the product page itself for products eligible for warranty. Warranty coverage is only valid for products qualified for warranty.
Product warranty period coverage is non-transferable, and its validity starts from the date of purchase.
Should your product purchased consists of a defect related to electrical fault within the warranty period, please file your repair request here for verification before arranging to have your original product returned to us.
If the product, or one of its parts qualifies for replacement or service under the warranty, please make arrangement and send the faulty product to BrewRatio’s Service center. Typical turn around time for addressing warranty claims including repairing is up to 14 business days (under normal circumstances), depend the type of damage or warranty claim.
Warranty are limited within Singapore at our service center in Singapore. Warranties are VOID on all products shipped or transported outside Singapore unless coverage is explicitly included by the manufacturer. Please always check with BrewRatio and submit repair request here before attempt to send back any machine for repair.
For products purchased with BrewRatio, a number of circumstances will void a product warranty, including but not limited to those listed here:
For more details on BrewRatio’s warranty policy, please check out our FAQ.