• The warranty period starts from the original date of purchase and is non-transferable.
• For machines used in a commercial environment, BrewRatio provides warranty coverage of up to 3 months only.
• Warranty claims must be verified by BrewRatio before the product is sent to our service centre.
• All warranty inspections and repairs must be carried out at BrewRatio's service centre. On-site technician service is not provided.
• Repair work or replacement parts do not extend the original warranty period.
• Warranty coverage is valid only in Singapore unless otherwise stated by the manufacturer.

Warranty Does Not Cover

• Scale build-up, grinder clogs, poor maintenance, user error, negligence, or improper use.
• Damage caused by third-party accessories, irregular voltage, insect infestation, or unauthorised repair attempts.
• Products without proof of purchase, expired warranty coverage, or damage caused during shipping or handling.
• Cosmetic damage such as scratches, stains, dents, water marks, or cracks.
• Normal wear-and-tear parts such as group gaskets, seals, and shower screens.
• Damage caused by acts of nature, including fire, flood, or lightning.

If you believe your product has an electrical or mechanical defect within the warranty period, please submit a repair request first before sending the product to BrewRatio.