FAQ:

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Does BrewRatio Ship Internationally?

International shipments are defined as those shipments with a receiving address other than Singapore. BrewRatio ships internationally to most countries* worldwide.

* Prior to ordering espresso machines, grinders or electrical products that have/require specific electrical voltages for them to function/work, please check carefully on voltage standard/requirement in your country/region before placing order.

* Prior to ordering roasted coffee beans, please check whether your country has any prohibitions/restrictions on importing roasted coffee beans (in terms of weight, quantity, agricultural crop prohibitions or the like etc). If the shipment is returned to BrewRatio, any fees and/or losses associated with its recovery will be deducted from your refund.

BrewRatio’s international deliveries are executed by international courier companies. Shipping time listed on our website is an estimated indication quoted by courier companies themselves. BrewRatio is not responsible for any delays that might occur on the deliveries.

Deliveries by international courier companies are executed on business working days (Monday to Friday). Delivery hours by international courier companies vary. Please contact the international courier customer service at your region to confirm on your local delivery hours.

Non-delivery days are Saturdays/Sundays/Public Holidays UNLESS specified otherwise beforehand OR prior notifications are made known to us for special arrangements.

Tracking link will be provided once shipment has been arranged. Any delivery queries regarding your items, please contact directly said international courier companies as follows:

DHL:
E-mail: [email protected]
Tracking: https://www.dhl.com/en/express/tracking.shtml

Fedex:
Phone: https://www.fedex.com/en-us/customer-support/contact-us.html
Tracking: https://www.fedex.com/en-us/tracking.html

UPS:
E-mail: [email protected]
Tracking: https://www.ups.com/track

Qxpress International:
E-mail: [email protected]
Phone: +65-6661-9100

While BrewRatio strives to deliver within the earliest possible timeframe, BrewRatio is not liable for any delays in deliveries of orders from the point when the orders/items are in the hands of courier service companies.

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