FAQ:

How to request for a modification job?

BrewRatio has implemented an enhanced and streamlined process for customers to request modification jobs. To initiate a modification request for your machine or appliance, please follow the link below:
https://www.thebrewratio.com/repair_request/

When filling out the job request form, please select “Modifications” as the job type under the job description section.

warranty

Upon submitting your request, you will receive an email containing a unique Job ID and a QR code that serves as a link to your modification job request. Our support team will review your request and provide further guidance based on your specific requirements.

Please ensure that the model you are requesting a modification for is supported by BrewRatio and is rated at 220V. Any requests for unsupported models or incompatible voltage ratings will be rejected.

Once your request has been verified, you will receive an email instructing you to bring your machine or appliance to our service centre for the modification. To facilitate this, please proceed to book an appointment with us using the following link:
https://www.thebrewratio.com/appointment_booking/

All modifications will be carried out at our service centre located at:

2ConnecTT@TS (Season Parking Only)
2 Pereira Road
#06-02A
Singapore 368024

We kindly ask that you make arrangements to bring your machine or appliance to our service centre as instructed.

Your feedback

Was this article helpful?

8 out of 8 people found this helpful

WhatsApp Chat

Before reaching out to BrewRatio support via WhatsApp, please be sure to check out our FAQ section for frequently asked questions.

BrewRatio support hours

Singapore time (UTC +8)
Mon – Sat: 10am to 5pm 
Sun & PH: Offline


Offline

Subscribe to BrewRatio Newsletter

* By subscribing, you agree to our Privacy Policy.
** 3% off your next order is only applicable to new subscription

Change profile picture

Preview

*File format supported: .png .jpg .jpeg