FAQ:

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How To File A Repair Request?

BrewRatio has enhanced & automated the repair request process to make it seamless for our customers when requesting for a repair job.

Before sending your machine/ appliance down to our service centre, please file a request on the issues that you need assistance. Our support team will review your request and further advise you. Below is the link to file a repair request.

https://www.thebrewratio.com/repair_request/

For all repair job that is not covered under warranty, under job description > job type, please select “Non-Warranty Repair”.

 

warranty

Once your request is submitted, you will receive an E-mail with a Job ID and an unique QR code to link to your repair job request. Our support team will review your request and advise you further from here.

Do ensure the repair job that you request is a supported model by BrewRatio and is rated at 220V. Otherwise, your request will be rejected.

Once we have verified your request, an E-mail will be sent to you for advice to bring over your machine/ appliance to our service centre for repair. Please proceed to book an appointment with us to do so.

https://www.thebrewratio.com/appointment_booking/

All repairs are done at our service centre. Please arrange to bring your machine/appliance over to our service centre. Address as follows:

[email protected] (Season Parking Only)
2 Pereira Road
#06-02A
Singapore 368024

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