FAQ:

How to file a repair request?

BrewRatio has implemented an enhanced and automated process for requesting repair jobs, ensuring a seamless experience for our customers.

If you require assistance with an issue on your machine/appliance, please submit a repair request before bringing it to our service center. Our support team will carefully review your request and provide further guidance. You can access the repair request form using the following link:
https://www.thebrewratio.com/repair_request/

For repair jobs that are not covered under warranty, please select “Standard Repair” as the job type in the description section of the form.

warranty

Once you submit your request, you will receive an email containing a unique Job ID and QR code, which will be linked to your repair job request. Our support team will review your request and provide you with additional instructions.

Please ensure that the repair job you are requesting is applicable to a supported model by BrewRatio and operates at 220V. Requests that do not meet these criteria may be rejected.

After verifying your request, we will send you an email advising you to bring your machine/appliance to our service center for repair. Please proceed to book an appointment with us using the following link:
https://www.thebrewratio.com/appointment_booking/

All repairs are conducted at our service center, so please arrange to bring your machine/appliance to the following address:

2ConnecTT@TS (Season Parking Only)
2 Pereira Road
#06-02A
Singapore 368024

We look forward to assisting you with your repair needs.

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BrewRatio support hours

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Mon – Sat: 10am to 5pm 
Sun & PH: Offline


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