How do i cancel my order?

If the status of your order is still pending for payment, you can cancel it directly through your account dashboard. However, once the payment is completed and the order is being processed by BrewRatio, cancellation is no longer possible through the dashboard.

In such cases, you can send an email to [email protected] to request a cancellation. Please note that cancellations can only be made before the order is processed for shipment, and a 3% cancellation fee will apply. Once an order has been shipped, it is not eligible for cancellation or refund.

Your feedback

Was this article helpful?

WhatsApp Chat

Subscribe to BrewRatio Newsletter

* By subscribing, you agree to our Privacy Policy.
** 3% off your next order is only applicable to new subscription

Before reaching out to BrewRatio support via WhatsApp, please be sure to check out our FAQ section for frequently asked questions.

BrewRatio support hours

Singapore time (UTC +8)
Mon – Sat: 10am to 5pm 
Sun & PH: Offline


Change profile picture


*File format supported: .png .jpg .jpeg